Founded in 2003, Boombah Incorporated is a premier designer and
manufacturer of sporting goods and apparel. We have experienced
tremendous growth over the past 17 years and are looking for a few
more " All Stars " to join our Customer
Our corporate headquarters is a 265,000 square foot facility located
in Yorkville, Illinois with additional offices in the Dominican
Republic. We have a staff of over 100 committed professionals, who
strive to BE what no one else is and
GIVE what no else will to our customers.
The Customer Care Specialist will be an ambassador of our product,
brand and customer service commitment by answering and responding to
all customer inquiries including inbound/outbound telephone calls,
emails, support cases and live chat inquiries from customers. Customer
Care Representatives will resolve all requests for assistance in areas
related to product information, estimates and sales, shipping and
return/warranty policies by providing a positive professional customer
service experience in all customer interactions.
Your Position On The Team:
- Serves customers by providing product, order and policy information.
- Resolves product and service issues by addressing the situation,
determining the problem, explaining the best solution and processing
the correction or adjustment.
- Educates customers on our products while identifying opportunities
to sell additional products to meet their needs.
- Records all customer information and call history information
accurately on appropriate paperwork or electronic systems.
- Ensures maximum sensitivity, proper routing and responsiveness to
all customer requirements.
- Maintain level of knowledge and understanding of product features
and benefits as well as marketing promos and special offers as appropriat