Customer Care Specialist

    • Job Tracking ID: 512368-766438
    • Job Location: Yorkville, IL
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: April 07, 2021
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

Position Overview:

Founded in 2003, Boombah Incorporated is a premier designer and manufacturer of sporting goods and apparel. We have experienced tremendous growth over the past 17 years and are looking for a few more " All Stars " to join our Customer Care team!

Our corporate headquarters is a 265,000 square foot facility located in Yorkville, Illinois with additional offices in the Dominican Republic. We have a staff of over 100 committed professionals, who strive to BE what no one else is and GIVE what no else will to our customers.

The Customer Care Specialist will be an ambassador of our product, brand and customer service commitment by answering and responding to all customer inquiries including inbound/outbound telephone calls, emails, support cases and live chat inquiries from customers. Customer Care Representatives will resolve all requests for assistance in areas related to product information, estimates and sales, shipping and return/warranty policies by providing a positive professional customer service experience in all customer interactions.

Your Position On The Team:

  • Serves customers by providing product, order and policy information.
  • Resolves product and service issues by addressing the situation, determining the problem, explaining the best solution and processing the correction or adjustment.
  • Educates customers on our products while identifying opportunities to sell additional products to meet their needs.
  • Records all customer information and call history information accurately on appropriate paperwork or electronic systems.
  • Ensures maximum sensitivity, proper routing and responsiveness to all customer requirements.
  • Maintain level of knowledge and understanding of product features and benefits as well as marketing promos and special offers as appropriat

Experience and Skills:

  • High School diploma required. Associates Degree preferred.
  • 2+ years of previous customer service in a call center environment preferred.
  • Basic knowledge of Microsoft Word, Excel and Windows required.
  • Solid customer service and problem solving skills and the ability to work in a fast paced environment are required.
  • Basic knowledge of Microsoft, Excel Word and Outlook is preferred.
  • Strong attention to detail and must have the ability to be a team player.
  • Ability to create long term customer relationships.
  • Ability to address problems and resolve customer issues in a professional manner.
  • Must have be fluent written and verbal communication skills in English.